Haven’t done one of these in a while! I stopped partly because these started to depress me. These are real calls. Looking back on them, for me, is more scary than funny. The other reason is that I ran out of ones that are anonymous. I have lots more, but the really juicy ones are tough because they tend to involve names and personal details — like the guy who just screamed his Social Security number over and over again until I hung up on him, and the lady who couldn’t spell her own name…
Today, though, I got a real doozy of a call. So here it is for your enjoyment. A lady struggling with our online membership application form. This lady was an American, so no language barrier. And remember that all these options she struggled with are drop down menus.
Continue reading ‘Customer Service Transcripts #12′
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